Warranty

Against defects in material and workmanship, as specified under this Warranty, occurring as a direct result of the manufacturing process, for the following product parts and components during the stated time period, under normal use and service, subject to the terms and conditions contained in this Warranty.

Warranty Factory Customer
Up to 30 years 100% 0%
30 to 35 years 80% 20%
Over 35 years 25% 75%

20 YEARS NON-PRORATED LIMITED GLASS WARRANTY

We warranty under normal conditions, material obstruction of vision from film formation or dust collection between the interior glass surfaces will not occur within 20 years from the date of installation.

CONDITION NOT COVERED BY THE WARRANTY

A) If the material is damaged during handling or installation

B) Any liabilities of any nature for unsatisfactory performance caused by faulty workmanship in installation.

C) Any damage caused by settlement of building, failure of structure (including foundation or walls), fire, wind, lightning and other acts of God, intentional acts, or unreasonable use, accidental damage and negligence, improper care, normal weathering or exposure to harmful chemicals or vapors, may overtime, result in minor discolouration.

D) If the unit is cracked or broken or the original 20 years limited warranty has expired.

E) If the unit is subject to stress resulting from localized heat causing excessive temperature differential over the glass surface or from excessive vibration or moving of the building or it's foundations.

F) If the unit is installed without proper provision for adequate expansion or contraction of the framing members.

LIMITATIONS OF MATERIAL, INSULATED GLASS, AND HARDWARE WARRANTIES

Our liability is limited solely and exclusively to repair or replacement of any components that are deemed to be defective. Replacement or repair of the defective parts is carried out at the sole option of us. Under no circumstances we will be liable for incidental or consequential charges such as, but not limited to, labour costs for any purpose, inconvenience, damage or injury to persons or to property or any other expense.

REPLACEMENT PARTS OR REPAIR

We reserve the right to discontinue or change any window as currently manufactured. If we determine to make a replacement under the terms of this limited warranty and an exact replacement part is unavailable, we reserve the right to substitute a part or parts of equal quality at it's sole option.

OBTAINING PERFORMANCE OF THIS WARRANTY

This Warranty will be deemed null and void if the owner/purchaser modifies or otherwise alters in any way the product after installation without the written consent of All Star Home, if the product is used for a purpose not intended  as well as specified on All Star Home website.  All Star Home Warranty must be registered within 15 days from the completion of the installation to be valid. Registration can be made online via email, by providing Dealer or owner/purchaser name, copy of the invoice or work order number, date of purchase and date of installation.

The following are excluded from coverage under this Warranty
Damage due to third-party films applied to the glass
Damages caused by abuse or misuse
Discolouration due to direct sunlight
Damages due to homeowner modification
Products that have not been fully paid for
Excessive thermal or physical stress and/or high humidity levels such as but not limited to improper storage.
Minor imperfections in windows and doors that do not affect the product’s structural integrity or obscure vision.
Any window which has been repaired or modified by any person other than a factory-trained Service Technician or authorized All Star Home representative.
Any defect, malfunction or failure to perform, which has occurred because of unreasonable use, improper application or the failure to perform reasonable or necessary maintenance.
If products with visible defect(s) after goods have been picked up or delivered and are installed with such defects, but not limited to scratches, dents, and cracks and/or damaged components without notifying All Star Home prior to installation. Any product not paid in full or sold through any account which is not in good stand.
Condensation on windows, which may occur as a natural result of humidity within the house or building area.

MAINTENANCE & CLEANING

The surfaces of the we window will over time collect a layer of surface dust. Normal dusting with a damp cloth will remove this accumulation of surface dust. If you with to do a more thorough cleaning of the windows, the following procedure should be followed:

Vinyl – A mild solution of household liquid cleaner, such as dishwashing detergent may be used. For stubborn stains, cleaner such as Fantastic or VIM may be used.

Caution: Do not use harsh abrasives on vinyl.